DancerDossier Support

Need help with the DancerDossier app or website? You're in the right place.

Common questions

How do I create an account?

Open the DancerDossier app on your iPhone or Android device, or visit dancerdossier.com in your browser. Tap Sign Up, enter your email, and follow the prompts. Once you're in, you can add dancer profiles for yourself or your children. On the website, accounts start from the invitation link your studio emails you. No link? Request access.

I forgot my password. What now?

On the sign-in screen, tap Forgot Password. We'll email you a secure reset link. If the email doesn't arrive, check your spam folder — and add noreply@dancerdossier.com to your contacts to keep future emails out of spam.

How do I add a dancer to my account?

Open the app, go to the Dancers tab, and tap the + button. Fill in the dancer's name, date of birth, and primary dance style. You can add multiple dancers under one account — perfect for dance families.

How do I invite my partner or co-parent to view a dancer?

From the dancer's profile, tap Manage Guardians and enter your co-parent or guardian's email address. They'll receive an invitation to create their own account and link to the dancer's profile.

How does video analysis work?

Open the Videos tab and upload a practice video (or record one in-app). Our AI analyzes technique and musicality, returns a score, and highlights areas to work on. Analysis usually completes within a few minutes. Your videos are private to your account — we don't share them with other users or third parties beyond what's described in our Privacy Notice.

I'm not getting push notifications.

On iPhone: open Settings → Notifications → DancerDossier and make sure Allow Notifications is on. On Android: open Settings → Apps → DancerDossier → Notifications. If notifications are enabled and still not arriving, sign out of the app and sign back in to refresh your device token, then email us if the issue persists.

How do I update my email or contact information?

Tap your profile icon in the top right of the app, then tap Account. From there you can update your email, phone number, and display name.

How do I delete my account or my child's data?

You can delete your account directly from the app. See our account deletion guide for step-by-step instructions. Parents and guardians can also email privacy@dancerdossier.com to request deletion of a child's data at any time.

The app is crashing or behaving strangely.

First, try closing and reopening the app. If that doesn't resolve it, sign out and sign back in. If the issue continues, email support@dancerdossier.com with:

• Your device model (e.g., iPhone 15, Samsung Galaxy S24)
• Your operating system version (e.g., iOS 18.2)
• The DancerDossier app version (found under Account → About)
• A short description of what you were doing when it happened
• A screenshot, if you have one

I have a billing or payment question.

Email support@dancerdossier.com with your account email and the date of the transaction. We'll look it up and respond within one business day.

I'm a studio owner — how do I get my studio set up?

Fill in the studio account request with your studio's details and the software you use today. We'll be in touch within one business day to set your studio up with you, and we help bring your data over.

I run a dance competition — how do I get set up?

Fill in the organizer account request with your organization, your events and how studios register today. If your events are already in the Dancer Dossier calendar, we connect them to your account.

Legal & policies

• Privacy Notice
• Terms of Service
• Delete your account

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